【Coupon Refund Rules】
If you wish to return unused e-tickets, you may go to the "Return Application" section of the Member Area. The Company will charge a handling fee of 3% of the return amount.
Gift vouchers cannot be refunded separately and must be processed together with the original gift voucher. If the gift voucher has been used, the refund price must be deducted from the price of the product on which the gift voucher was purchased; if the deduction is insufficient, the company may refuse to accept your request for a refund, or you must pay the difference in cash.
It takes 15-30 working days for a credit card to complete the refund process, and the refund time will be affected by the credit card settlement cycle. The refund amount may be on the next credit card bill. Please pay attention to the next credit card bill or ask your credit card issuing bank. If the original purchase was settled by credit card, please only refund the original card number and cannot be changed to cash refund.
You understand and agree that if we need to process a refund for you due to your request for a refund, our company may process invoices or discount notes and other documents required by relevant laws on your behalf.
If the above information does not answer your question, please call our customer service hotline at 04-22555555 for enquiry.
Regarding personal data protection, please refer to the following privacy statement:
This website is operated by "Lin Yuan Hotel Co., Ltd." and "Lin Yuan International Catering Co., Ltd.". In order to support personal data protection and maintain personal privacy, this website hereby makes the following statement to explain to you the purpose, category, scope and method of collecting personal data on this website, as well as the rights you can exercise;
If you have any questions about this website's privacy statement, the following related notices, or related matters related to personal data protection, you can contact the website's service center and this website will respond as soon as possible.
■ Scope of application This website's privacy statement and the notices contained therein are only applicable to this website and mobile applications. This website and mobile applications may contain many links or services provided by other partners. For the privacy statements of such linked websites or partner websites and notices related to personal data protection, please refer to each linked website or partner website.
■ Purpose and categories of personal data collection
This website may collect your name, birthday, ID number, contact information (including but not limited to telephone, E-MAIL and address, etc.), service unit, job title, information required to complete collection or payment, IP address, and other personal information that can directly or indirectly identify the user, for the purpose of marketing, customer management and service, providing online shopping and other e-commerce services, fulfilling statutory or contractual obligations, protecting the rights and interests of the parties and related stakeholders, property insurance, liability insurance, after-sales service, organizing giveaway activities (including confirming the identity of the winners, providing gifts and issuing withholding vouchers in accordance with the law, etc.), and operating the business specified in the business registration items or organizational charter, depending on the nature of the services.
In addition, to improve service quality, this website will record the user's IP address, browsing activities on websites related to this website (for example, the software and hardware used by the user, the web pages clicked), and mobile application usage records according to the nature of the services provided. However, this data is only used for traffic analysis and network behavior surveys to improve the service quality of websites and mobile applications related to this website. This data is only an aggregate analysis and will not be linked to specific individuals.
■ Use of personal data
The personal data collected by this website that is sufficient to identify the user will only be processed and used within this website in accordance with the purpose of collection. Unless otherwise stated in advance, or necessary to complete the provision of services or fulfill contractual obligations, or provided to insurers to assist in the processing of insurance claims, or in accordance with relevant laws and regulations or orders or requirements of competent authorities, this website will not provide personal data that is sufficient to identify the user to a third party (including domestic and overseas) or transfer it for use other than the purpose of collection.
During the validity period of the contract and the period of preservation required by law, this website will continue to store, process and use the relevant information.
■ Data security
This website will use reasonable technology and procedures in accordance with industry standards to maintain the security of personal data.
■ Rights of the data subject
The data subject may request to inquire, read or request a copy of his/her personal data, but this website may charge necessary costs and fees. If your personal data changes or you find that your personal data is incorrect, you may request to modify or correct it. When the purpose of collecting personal data disappears or the deadline expires, you may request to delete, stop processing or use personal data. However, this does not apply if it is necessary for the website to perform its duties or business.
■ Cookie
For the convenience of users, this website may use cookie technology to provide services that are more suitable for users' personal needs; cookie is a technology used by website servers to communicate with user browsers. It may store certain information in the user's computer, and this website will also read the cookie data stored in the user's computer. Users can cancel or limit this function through browser settings, but they may not be able to use some website functions. If you want to know how to cancel or limit this function, please contact the service center of this website.
■ Impact According to the nature of each service, in order to smoothly provide the relevant services or enable the relevant transactions to be successfully completed or fulfilled, if you are unwilling to provide the relevant personal data required by the relevant services or transactions to this website, and agree that this website will collect, process, use and transmit the relevant personal data internationally in accordance with the laws and regulations, this privacy statement and its related notification contents, this website will respect your decision, but according to the nature or conditions of each service, you may not be able to use such services or complete the relevant transactions. This website reserves the right to decide whether to agree to provide such relevant services or complete the relevant transactions.
■ Right to revise This website reserves the right to revise this privacy statement and related notices at any time, and may publish the revised privacy statement and related notices at the appropriate location on this website or mobile application without further individual notice. You can read the revised privacy statement and related notices in detail at any time on this website or mobile application.